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One of Inquiry Handler's most popular features is allowing the customer to track and update the progress of their inquiry. Below is an example of the form displayed when a customer checks their inquiry. If you want to see this page in working action then make an inquiry using the customer form and you'll be able to test the system first hand. A copy of every updated message is sent to your mailbox.

Update your inquiry with CosmicPerl.com

Inquiry status Priority
Date opened
02/12/2001
Last modified
04/20/2001
Name
E-mail
Subject

Message

The customer can update their inquiry from this page and check to see whether their inquiry is open or closed. We have found that customer's are much happier being able to check and update their inquiry status. This also helps prevent customer from making making repeated inquiries and bombarding your mailbox.



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